Job Title:

Emergency On Call Supervisor

Job description:

To provide a continuation of service delivery and point of contact for
service users and staff alike outside of normal office working hours.

To supervise, support and assist a team of care workers.

To ensure best practice and customer satisfaction.

To organise or provide care cover for service users.

Closing Date:

2018-12-31

Key Responsibilities:

To assist the service user appropriately by ensuring the care plan, risk
assessments and log in sheets are read before service delivery.

To maintain clear, concise, accurate and updated records using
communication book and other appropriate documentation.

To provide relevant feedback to line managers and ensure all
messages relating to service provision are documented and passed on
to appropriate staff members.

To monitor the service user’s well-being and report any changes to
your line manager, and record these changes in the log in sheets or
relevant documentation kept within the service user’s home file or
office.

To keep service users, their family members and staff informed
regarding any significant changes or occurrences, which may affect
service delivery.

To act in a professional manner and promote a positive company
image by dealing with all matters in a sensitive and polite manner. To
conform to the company’s dress code whilst on duty.

Call the appropriate emergency service in the event of an emergency
and inform your line manager of the situation.

Attend supervisory, appraisal, staff meetings and training sessions as
decided by the company. Be prepared to undertake NVQ training.

Comply with Health and Safety and Legislative requirements and report
any accidents, incidents or near misses to the office immediately.

To be able to travel to a variety of areas as necessary

To strictly maintain staff, service user and business confidentiality as
outlined in company policy.

To work shifts, which include weekends, bank holidays, using a rota
system.

To undertake the above duties in accordance with the current policies
of the company.

Liaise with the manager regarding annual leave or sickness absence.

(Two weeks notice for annual leave requests).

The duties in this job description are not intended to be exhaustive.

The post-holder must be flexible in the duties performed and it is
expected that similar duties, not specifically listed above, will be carried out as required.

Responsible To:

Director, Registered Manager

Overall Purpose:

To provide a continuation of service delivery and point of contact for
service users and staff alike outside of normal office working hours.

To supervise, support and assist a team of care workers.

To ensure best practice and customer satisfaction.

To organise or provide care cover for service users.